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FAQ

Magic-Netic Charging Cables

The Original Series are our first generation cables. They will charge all your devices very conveniently thanks to the magnet technology. They are perfect starter cables at entry price level.

The MAXX Seriesare an upgraded version of our Original Series. They are Fast Charge compatible (up to 3.0A), can transmit data and work with in-car entertainment system such as Carplay & Android Auto (only for the 3.3ft length).

More info : HERE

Unfortunately not.

Although they look very similar, they are not sharing the same internal technology. It means that you won't be able to use a MAXX Series cable with an Original Series tip (and vice versa).

You will need to stick to the same Series if you want to use 1 single cable for all your devices.

More info: HERE

It's very easy.

If you look at the magnetic head of the charging cord, you will see that Original Series cables have 1 single yellow pin, while the MAXX Series cables have 3 to 5 yellow pins.

Same applies for the magnetic tips: Original Series tips have 1 yellow circle in it, while the MAXX Series tips have 5 little circles in it.

Yes ! This makes the ideal replacement of the good old' Magsafe.

Magic-Netic ONE are USB-C Power delivery compatible (up to 60W.

The input connector has an embedded USB-A to USB-C converter, which allow you to use this cable to any charger (including USB-C fast chargers)

We designed the magnetic tip to make it compatible with most phone case on the market.

However, we can guarantee full compatibility with rugged phone cases such as Otterbox Defender / Lifeproof Fre / Lifeguard, or any similar cases that offer "military grade" protection.

Our Essential Series cables are capable to charge at maximum 12W charging speed, which is the regular charging speed of most phones on the market.

If your phone or tablet seems to charge slowly, or if you see a "slow charging" message, it would mean it requires a more powerful cable.

In this case, we would strongly recommend you to go for our MAXX or PRO Series cables. These are Fast-charging compatible and can hold higher current (18W for the MAXX, 60W for the PRO Series).

Using our magnet is 100% safe to use with your phone. It will never damage any components of your devices.

The magnet is designed to be just strong enough to attach the cable to your phone securely, no more. Such level of magnetism have no impact on your phone.

Ordering

For the US orders, we ship directly from our warehouse located in the USA (TX or LA), and we use USPS as delivery partner.

For the rest of the world, we ship our orders directly from our global warehouse located in Eastern Asia through private fast shipping lines.

More info: Shipping Policy

Once you have placed your order, we will usually process it within 1 to 2 business days(this allows us to pick and pack your order).

Once shipped, here are the average delivery time:

USA: 1 to 3 business days (USPS First Class Shipping)

Australia: 10 to 20 business days (Aramex / Australian Post)

UK: 5 to 12 business days (Royal Mail)

Rest of world: 10 to 25 business day (contact us for more precise timing)

Important note: Shipping time might be slightly longer because of COVID-19 pandemic. See USPS official statement.

More info: Shipping Policy

Unfortunately we can cancel your order once shipped. We have no control over dispatched orders.

However, you may be able to return it once received. Please contact us if you need to return it.

Once your order has been shipped, you will receive a shipping confirmation e-mail with a tracking number. There will be a link that will redirect you to our tracking page.

You can also track your order HERE. You will need to fill in your order number & your e-mail address.

You can enter your discount code directly at your checkout page. Saving will be automatically calculated once applied.

We offer a 12M limited warranty on all our products.

If your product appears to be faulty, we will replace it free of charge. Please contact us using the contact page. Don't forget to tell us your order number.

We provide to all our customer a 30-days return policy.

If you wish to return your product, please use the contact form to request a return. Don't forget to tell us your order number, your e-mail address and the reason why you want to return it.

More info: Return & Refund policy

Miscellaneous

We are working on it. Send us a message at support@magnilink.co if you would like to be a Magnilink Ambassador. We will add you in our list for upcoming communications.

Feel free to contact us by using the contact page.

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