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FAQ Installation

Troubleshooting guide

My cable does not charge my device.

The first thing to do is to make sure that

  • The magnetic is fully plugged in your device.
  • You have tried to test with another wall charger.
  • Your wall charger is powerful enough (especially if the cable never worked).
If it does not help, please perform the following steps:
  1. Restart your phone.
  2. Unplug the magnetic connector
  3. Attach the magnetic connector directly to the cable.
  4. Insert the cable with the magnetic tip on it directly to the device.
If the issue persists and you still can't charge your device with the magnetic cable, please reach us at